FAQ

Frequently Asked Questions

This page answers the most common questions we hear. Most of them have to do with what we do, because it’s a little difficult to understand sometimes.

Do you have a question we didn’t answer here? Go ahead and ask. We’ve probably heard it before – and if we haven’t, we enjoy the challenge of answering.

What does a managed service provider do?

A managed service provider is your business partner that will manage your IT needs on a daily basis so that you can focus on delivering an outstanding product or service to your customers.

What are the benefits of managed services?

Allowing a managed service provider take care of your responsibilities will help reduce and control costs, increase efficiency and competitiveness, and provide scalability.

How does a managed service provider work?

A managed service provider works as your partner in the background to keep your IT infrastructure operational.

How are managed IT services and break/fix different?

Break/fix IT services only interact with your business when an IT problem comes up. Break/fix vendors send an IT technician to your location to analyze and determine system issues, then resolves the issue on-site.

Managed IT services creates an ongoing relationship, rather than situational support. MSPs are proactively engaged in solving your problems before they arise and acting as a partner in all IT aspects of your business

What kind of companies are good candidates for managed services?

Fast growing and small-to-medium businesses that are looking for a partner to ensure that everything will run as needed around the clock by a dedicated team of IT support technicians who specialize in the technology that your business relies on.