Frequently Asked Questions

This page answers the most common questions we hear. Most of them have to do with what we do, because it’s a little difficult to understand sometimes.

Do you have a question we didn’t answer here? Go ahead and ask. We’ve probably heard it before – and if we haven’t, we enjoy the challenge of answering.

A managed service provider is your business partner that will manage your IT needs on a daily basis so that you can focus on delivering an outstanding product or service to your customers.

Allowing a managed service provider take care of your responsibilities will help reduce and control costs, increase efficiency and competitiveness, and provide scalability.

A managed service provider works as your partner in the background to keep your IT infrastructure operational.

Break/fix IT services only interact with your business when an IT problem comes up. Break/fix vendors send an IT technician to your location to analyze and determine system issues, then resolves the issue on-site.

Managed IT services creates an ongoing relationship, rather than situational support. MSPs are proactively engaged in solving your problems before they arise and acting as a partner in all IT aspects of your business

Fast growing and small-to-medium businesses that are looking for a partner to ensure that everything will run as needed around the clock by a dedicated team of IT support technicians who specialize in the technology that your business relies on.

We serve all industries with a focus on:

  • Healthcare & Medical
  • Manufacturing
  • Entertainment & Hospitality
  • Legal & Law Firms
  • Financial Services
  • Tech Startups
  • Construction
  • Education
  • Logistics & Distribution
  • Real Estate
    Retail & eCommerce

We provide IT services to businesses all over the US.

Our help desk hours are 7AM-7PM.

Our clients are guaranteed a 5-15 min response time.

If the problem you are experiencing cannot be solved over the telephone, then we will send a technician to your office to make the repairs.

We have a 24/7 after-hours help desk for emergency calls.

Yes, we do recommend and purchase hardware/software that are best suited for your needs.

We will customize our onboarding process depending on your needs.

Contact us at (866) 833-3313 or for a quote.