Frequently Asked Questions
This page answers the most common questions we hear. Most of them have to do with what we do, because it’s a little difficult to understand sometimes.
Do you have a question we didn’t answer here? Go ahead and ask. We’ve probably heard it before – and if we haven’t, we enjoy the challenge of answering.
A managed service provider is your business partner that will manage your IT needs on a daily basis so that you can focus on delivering an outstanding product or service to your customers.
Allowing a managed service provider take care of your responsibilities will help reduce and control costs, increase efficiency and competitiveness, and provide scalability.
A managed service provider works as your partner in the background to keep your IT infrastructure operational.
Break/fix IT services only interact with your business when an IT problem comes up. Break/fix vendors send an IT technician to your location to analyze and determine system issues, then resolves the issue on-site.
Managed IT services creates an ongoing relationship, rather than situational support. MSPs are proactively engaged in solving your problems before they arise and acting as a partner in all IT aspects of your business
Fast growing and small-to-medium businesses that are looking for a partner to ensure that everything will run as needed around the clock by a dedicated team of IT support technicians who specialize in the technology that your business relies on.
We support businesses of all sizes.
We serve all industries with a focus on:
- Healthcare & Medical
- Entertainment & Hospitality
- Legal & Law Firms
- Financial Services
- Tech Startups
- Logistics & Distribution
- Real Estate
Retail & eCommerce
We provide IT services to businesses all over the US.
Our help desk hours are 7AM-7PM.
Our clients are guaranteed a 5-15 min response time.
If the problem you are experiencing cannot be solved over the telephone, then we will send a technician to your office to make the repairs.
We have a 24/7 after-hours help desk for emergency calls.
Yes, we do recommend and purchase hardware/software that are best suited for your needs.
We will customize our onboarding process depending on your needs.
Contact us at (866) 833-3313 or email@example.com for a quote.